Description: The quality of security operations depends on the quality of the duty officer on duty. This program has been designed for duty officers to update their skills and gain the confidence to handle and manage security operations when they are on duty in an effective and competent manner.

 

Program Benefits: After completing this program, participants will:

  • Be customer focused
  • Build resilience in managing crisis
  • Know how to manage and respond to security incidents
  • Know how to identify risks in security operations and manage same
  • Be able to assess the internal readiness of the company to handle crisis
  • Know how to solve problems and make good decisions
  • Would learn how to think and act like the head of security when he is on duty

 

Course Content

  • Incident management
  • The challenges faced by the duty officer and techniques in handling them
  • The role of the duty officer in managing security operations
  • Vulnerability identification and risk assessment
  • Managing protocol and escort service while on duty
  • Planning for the shift
  • Resilience building
  • Composure and confidence building
  • Customer focus:
  1. Handling complaints
  2. Giving feedback to employees who have complaints
  • The role of the duty officer during a crisis
  • Communication during a crisis
  • Liaising with emergency response agencies
  • Assessing internal readiness to disasters
  • Problem solving and decision making skills
  • Managing conflicts and changes
  • Leadership and team building skills
  • Thinking and acting like the boss
  • Efficiency of the log book
  • Handing over techniques

 

Date:           16th – 19thJuly, 2019.

Venue:         NIIS Training Centre, 1b Shiro Street Fadeyi, Yaba, Lagos.

Fees:            N150,000 per participant


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